> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lantern.is/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer POS Extension

> Learn how to use the Lantern POS extension to manage customer loyalty directly in Shopify POS

Lantern includes a POS Extension for viewing customer loyalty details directly in Shopify POS. It also allows a merchant to take loyalty action in person like allowing a customer to redeem points right at the cash, complete and earn event, correct points balances, and have a customer opt-into the loyalty program.

## Setting It Up

To enable the extension:

1. Go into the Shopify POS channel in the Shopify Admin
2. Go to Settings → General → POS Apps → Lantern
3. Under "Customize this app" find "Customer details" and click "Add"

<img src="https://mintcdn.com/lantern-911aaaf4/DPVXenXPEdtsAHHh/help/pos/images/pos-setup.png?fit=max&auto=format&n=DPVXenXPEdtsAHHh&q=85&s=682fddc54a86e9487882b9caa5c75e64" alt="Setting up the POS extension" width="1980" height="454" data-path="help/pos/images/pos-setup.png" />

The extension will now be available within the Customer profile in the Shopify POS app.

## Using the Extension

To use the extension, open the customer's details in POS by either:

* Searching and selecting them in the "Customers" tab
* Tapping their name in the cart if they are already added to it

There are two main parts to the Customer Details extension:

### Customer Details

The overview section appears on the customer profile, showing:

* Current point balance
* Loyalty tier
* Points needed to reach the next tier (if applicable)

To view these details, scroll to the bottom of the customer's profile under the "Lantern" heading.

<img src="https://mintcdn.com/lantern-911aaaf4/DPVXenXPEdtsAHHh/help/pos/images/customer-details.png?fit=max&auto=format&n=DPVXenXPEdtsAHHh&q=85&s=4f6395562e0860220bb8e8272463d8ad" alt="Customer details in POS" width="2136" height="1472" data-path="help/pos/images/customer-details.png" />

### Customer Actions Modal

The actions modal provides tools to manage customer loyalty. To access it, click the "Lantern" action in the customer profile under the "Accepts marketing" toggle.

<img src="https://mintcdn.com/lantern-911aaaf4/DPVXenXPEdtsAHHh/help/pos/images/customer-actions.png?fit=max&auto=format&n=DPVXenXPEdtsAHHh&q=85&s=87ff44824b1917487e9e64395cef7126" alt="Customer actions modal" width="2136" height="1472" data-path="help/pos/images/customer-actions.png" />

Available actions include:

#### Redeem Points

Use a customer's point balance to "purchase" a reward. This is useful for in-store redemptions.

#### Add from Wallet

Select from rewards the customer has already redeemed or been given that are in their wallet.

#### Add Adjustment

Manually adjust a customer's loyalty points or spend. This can be used to:

* Correct point balances
* Give points as a customer service action
* Allow manual overrides

#### Add Earn Event

Manually mark a Lantern earn event as completed. This is useful for:

* Custom earn events (like store check-ins)
* Viewing completed earn events

#### Benefits

View the benefits the customer receives with their current loyalty tier.

#### Loyalty Program Membership

Check the customer's membership status and allow them to opt into the program in person if they're not already a member.
